RETURNS

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Non-returnable items:

• Gift cards

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank/PayPal account again. There is often some processing time before a refund is posted.

If you’ve done this and you still have not received your refund yet, please contact us at {email address}.

Shipping returns

To return your product, you should mail your product back to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning more expensive painting, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact me for questions related to refunds and returns.